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Multi-process implementation

Large multinational within FMCG
Introduction

After the merge of three distribution businesses, the client desired process transparency in order to harmonize the processes of different regions and source systems. This led to a process mining initiative for continuous improvement. 

DataLane implemented the clients’ eight core processes and provided them with profound insights in their processes and improvement opportunities through guiding the clients’ process mining journey. 

Challenge

Lack of transparency in process (performance) due to

  • Data dispersion. The information is spread out over several IT Systems of the client (i.e. SAP ECC, SAP SuccessFactors, ProMax, SalesForce, ServiceNow).
  • Enormous amounts of data (over 100M Sales Order Items per year). 
Solution
  • DataLane identified the best practice process flows among different regions to improve efficiency and to ensure harmonization among three identified markets.
  • The DataLane Performance Package was deployed in order to load more data in Celonis to improve overall system performance.
Value Created
  • By optimizing the Order-to-Cash process, the client achieves a shorter delivery time and earlier payment.
  • By optimizing the extraction performance, the amount of analyzible data in Celonis has doubled, leading to revealing insights in patterns leading to process deviations

BUSINESS VALUE

DataLane has some great ideas, great consulting skills, and is very professional, also from a technical perspective.