Introduction
The fast-growing online retail shop was struggling to improve the 3 Way Match Ratio on their vendor side. Too many discrepancies in the price on the purchase order, invoice and goods receipt documents made it impossible to match different currencies. As a result, extra effort is required from the organisation due to additional documents and payments that needed to be processed. Process mining was the perfect way to identify root causes of these mismatches and ultimately improve the 3 Way Match Ratio.