The company was facing a lack of transparency in process (performance) due to two main factors. On one hand the data was dispersed and the information was spread out over several IT Systems of the client (i.e. SAP ECC, SAP SuccessFactors, ProMax, SalesForce, ServiceNow). On the other side the company is dealing with enormous amounts of data (over 100M Sales Order Items per year). Connecting all these data sources can be challenging, especially when harmonizing this. The enormous amounts of data led to an efficient implementation of process mining in order to analyze a sufficient timeframe for strategic analysis.